POUR YOUR LOVE INTO

A CUSTOM DESIGNED BRACELET

FAQ

Can you send the bracelet as a gift?

Yes, of course. Just provide your friendʼs shipping address in the checkout. If youʼre using PayPal for payment, just email help@friendlybracelets.com with your friendʼs address.

What is your turnaround time?

Our bracelets are usually made within 24-48 hours (excluding holidays) after you make the order. We always try to make your bracelets as soon as possible.

How long does the shipping take?

For all shipping related questions, see the shipping page.

What should I do when I get the bracelet?

The first time you get the bracelet, you should bend the bracelet so it fits your wrist nicely. It would not only make it look better, but would also fit your wrist better.

What should I do if thereʼs a problem with my order?

You can write an email directly to help@friendlybracelets.com or through the contact form on our support page.

Do I need to take my bracelet off every time I shower?

We recommend leaving the bracelet on even when itʼs in contact with water. However, keep in mind that this is a thread bracelet and it will be affected by water.

Where I can find the information about how these bracelets are made?

You can take a look at our video how FriendlyBracelets are made on YouTube. However, itʼs not a step-by-step tutorial. If youʼre further interested in the craft of making friendship bracelets, visit www.friendship-bracelets.net for more information.

What can I do if I haven't received my order yet?

First, check your order confirmation email to make sure your order was shipped to the correct address.

Check the expected delivery time frame in your shipping confirmation email. Some International shipments can be delayed at country borders, customs, or other routing destinations along the way. If you still don't have your order after the time frame provided, check with your local postal and customs offices to see if they are holding your order and contact our customer support if they're unable to find it.